Frequently Asked Questions

Everything you need to know about shopping with Black Pepper.

What is the standard shipping timeframe?

We offer domestic shipping within 3-5 business days. International orders typically arrive within 7-14 business days depending on your location and customs processing.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How can I ensure I select the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Black Pepper, we prioritize quality and ethics. We use a mix of organic cotton, recycled polyester, and responsibly sourced wool to ensure our fashion is as kind to the planet as it is to your wardrobe.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat.